Change Management: Best Practices in Public Safety Data Sharing Project
This paper is a follow-on to the IJIS Institute white paper Critical Decision Criteria for Data Sharing that provides guidance to practitioners on planning to implement a data sharing solution. This paper is crafted specifically for Computer Aided Dispatch (CAD) and Records Management Systems (RMS) data sharing projects, such as CAD-to-CAD and RMS-to-RMS, but the concepts are universal. It details guiding principles founded in change and project management and provides mini case studies on projects that struggled. These mini studies and the accompanying lessons learned were volunteered by a variety of people associated with with these projects, from consultants, project managers, executive sponsors as well as users of the systems. The ‘what went right, what went wrong and what could have been done better’ can be distilled into best practice concepts.